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'Error 3' message when trying to play presentation with video backgrounds |
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Author | |
BRuss
Newbie Joined: 18 Nov 2013 Online Status: Offline Posts: 1 |
Quote Reply
Topic: 'Error 3' message when trying to play presentation with video backgrounds Posted: 18 Nov 2013 at 15:04 |
Hello, I am having the same problem as Timothy. I am using Powerpoint 2010. I understand at the time it was new this being an issue, but it's been almost 3 years since the last post and I am still having the same problem. I have uninstalled the Powerpoint Viewer and Reinstalled it and still having same problem. It opens, no video, then after a few seconds I get the error 3 message. This is a time sensitive matter for an upcoming presentation and any help you have would be great. Thanks.
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admin
Admin Group Joined: 01 Jan 2011 Online Status: Offline Posts: 396 |
Quote Reply Posted: 19 Nov 2013 at 04:14 |
Hi Brandon,
welcome to the PowerPoint Forum. The error 3 problem is unfortunately due to Microsoft and not an issue that we can resolve in our software or with an update. The Microsoft Office PowerPoint Viewer is a "locked" application, ie. we cannot integrate it's code into our software and control it and there are very few and limited methods to return an error from it. One of these, is "error 3". Error 3 means that either, the Microsoft Office PowerPoint Viewer is not installed on your machine. Or that you have not accepted the License Agreement, in which case, it does not open and run. The Microsoft Office PowerPoint Viewer 2007 is installed with our software. This is because it is still more stable and reliable than the Office 2010 Viewer. Once installed, if the Viewer has never been opened previously then you must open the Viewer and accept Microsoft's License Agreement. This only happens the first time you open PowerPoint Viewer, but if you do not accept the License Agreement then the Office Viewer cannot run. Sadly, as I saw Brandon, this is Microsoft not us and the License Agreement is Microsoft's not ours. The only thing we can do is get an error detection back to our software if it is unable to communicate correctly with the Office Viewer and this is what "Error 3" does. To remove the "Error 3" command perform the following steps:
And that's it Brandon. You're good to go! |
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