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'Error 3' message when trying to play presentation with video backgrounds
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admin View Drop Down
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Joined: 01 Jan 2011
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Posts: 396 		  Quote admin Quote  Post ReplyReply Direct Link To This Post Topic: 'Error 3' message when trying to play presentation with video backgrounds
    Posted: 17 Jan 2011 at 11:09
The 123PPT Video Backgrounds Studio communicates with the Microsoft PowerPoint Viewer to display your slide content.
 
The Microsoft PowerPoint Viewer is a free standalone application from Microsoft that presents a license agreement splash screen when first opened. In order for the 123PPT Video Backgrounds Studio to operate correctly and allow play back of your PowerPoint presentations with video backgrounds you must accept the license agreement presented by Microsoft when the PowerPoint Viewer opens.
 
If you fail to accept the license agreement or ignore the license agreement an Error 3 alert message will be reported and your presentation unable to play.
 
To accept the Microsoft PowerPoint Viewer license agreement press your Windows Start button and navigate to
 
Windows Start > All Programs > Microsoft Office PowerPoint Viewer 2007
 
This will open and launch the Microsoft PowerPoint Viewer. Accept the terms of the license agreement and close Microsoft PowerPoint Viewer.
 
You can now play your presentation with video backgrounds.
 
 
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powerpoint guru View Drop Down
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Posts: 4 		  Quote powerpoint guru Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jan 2011 at 02:49

I get the Error 3 message and I can't find PowerPoint Viewer on my machine. It's not at

Windows Start > All Programs > Microsoft Office PowerPoint Viewer 2007
 
What's up?
 
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Posts: 396 		  Quote admin Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jan 2011 at 02:51
Hi powerpoint guru!
 
What version of Windows are you running?
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powerpoint guru View Drop Down
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Posts: 4 		  Quote powerpoint guru Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jan 2011 at 02:52
Windows 7
 
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Posts: 396 		  Quote admin Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jan 2011 at 02:57
Ok . In Windows XP and Windows Vista you'll find the PowerPoint Viewer in your All Programs listing. Windows 7 is slightly different. Press your Windows Start button and navigate to:
 
Windows Start > Computer > Program Files > Microsoft Office > Office12
 
There you will find a file called PPTVIEW.
 
Double-click the PPTVIEW file to open Microsoft Office PowerPoint Viewer.
 
Accept the license agreement. Now return to your PowerPoint presentation. Your 'Error 3' code should be corrected and your presentation with video backgrounds should play correctly.
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Posts: 4 		  Quote powerpoint guru Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jan 2011 at 03:22
Worked like a charm admin. Thanks a lot!
 
Fantastic product by the way. Love the video backgrounds. Love the simplicity and ease of use.  Going to buy a license this afternoon to get hold of the YouTube stuff. Looks amazing!
 
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Posts: 2 		  Quote Timothy51150 Quote  Post ReplyReply Direct Link To This Post Posted: 29 Jan 2011 at 19:49
I am also getting the same error message, but my player is powerpoint player 2010.  When I click play from the beginning It shows the words but not background then up pops the error.  I did click on pptview but it takes me to my document folder.
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Posts: 396 		  Quote admin Quote  Post ReplyReply Direct Link To This Post Posted: 30 Jan 2011 at 02:55
Hi Timothy,
 
welcome to the 123PPT Community.
 
The 'Error 3' message occurs if
  1. Microsoft Office PowerPoint Viewer is not installed on your machine or if installation of the Microsoft Office PowerPoint Viewer failed during installation of the 123PPT Video Backgrounds Studio.
  2. You have not accepted the license agreement for the Microsoft Office PowerPoiint Viewer.

So firstly Timothy, you need to check to ensure that Microsoft Office PowerPoint Viewer is installed on your machine.

 
If you are running Windows XP or Windows Vista please go to
 
Windows Start > All Programs > Microsoft Office PowerPoint Viewer 2007

If you are running Windows 7 then please go to

Windows Start > Computer > Program Files > Microsoft Office > Office12

If you have not accepted the license agreement, when you double click the PPTVIEW flle a license agreement will be presented to you only for a few seconds. You must press the 'Accept' button in order to accept the license agreement and use the Microsoft Office PowerPoint Viewer.

If instead a browser dialog window opens then you have previously accepted the license agreement and you can close the dialog window return to PowerPoint. Open or create a presentation with video backgrounds and then use one of the two play back options provided in the 123PPT Play & Share section which can be seen here as the second screenshot from the bottom of the page Play Share, Burn To Disc.
 
When you press either the Play from Beginning or Play from Current Slide icon your presentation starts but no video background plays or if you are presented with an 'Error 3' message then the installation of the Microsoft Office PowerPoint  Viewer on your machine is corrupt and needs to be reinstalled.
 
Please go to your Control Panel and the  Add/ Remove Program section to list all applications installed on your computer.
 
Scroll down to the Microsoft Office PowerPoint Viewer and uninstall / remove this from your computer.
 
Once the Microsoft Office PowerPoint Viewer has been uninstalled please go to Download Microsoft Office PowerPoint Viewer and download and install the Microsoft Office PowerPoint Viewer.
 
When installation is complete you will now be able to return to PowerPoint and play your PowerPoint presentations with  video backgrounds Smile
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Timothy51150 View Drop Down
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Posts: 2 		  Quote Timothy51150 Quote  Post ReplyReply Direct Link To This Post Posted: 30 Jan 2011 at 05:53
I uninstalled PPT viewer, downloaded it again reinstalled, accepted the license agreement.  Tried it again, still presentation starts but no video background and then error 3. So I uninstalled PPTViewer 2010 and installed PPTViewer 2007 and it works fine.

Edited by Timothy51150 - 30 Jan 2011 at 06:26
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Posts: 396 		  Quote admin Quote  Post ReplyReply Direct Link To This Post Posted: 31 Jan 2011 at 03:23
Hi Timothy,
 
thanks for the update. Greatly appreciate sharing experiences so we can help other users.
 
The PowerPoint Viewer 2010 is actually a brand new release from Microsoft. Infact f you go to the Microsoft web site and search for PowerPoint Viewer they will offer you PowerPoint Viewer 2007 not 2010.
 
I have a feeling Timothy, as Microsoft have only launched it with the English language also that it is still problematic and not an entirely finished product.
 
PowerPoint Viewer 2007 is steady and stable and seems the right solution at this point for your system.
 
Happy to hear PowerPoint Viewer 2007 resolved the issue. Keep us up to date with your presentations Timothy!
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