'Error 3' message when trying to play presentation with video backgrounds
Printed From: 123PPT Video Backgrounds Studio Forum
Category: 123PPT Video Backgrounds Studio
Forum Name: Technical Difficulties
Forum Discription: For users experiencing technical difficulties using the free Trial Edition
URL: http://www.123ppt.com/video-backgrounds-studio/forum/forum_posts.asp?TID=24
Printed Date: 28 Apr 2024 at 08:11
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Topic: 'Error 3' message when trying to play presentation with video backgrounds
Posted By: admin
Subject: 'Error 3' message when trying to play presentation with video backgrounds
Date Posted: 17 Jan 2011 at 11:09
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The 123PPT Video Backgrounds Studio communicates with the Microsoft PowerPoint Viewer to display your slide content.
The Microsoft PowerPoint Viewer is a free standalone application from Microsoft that presents a license agreement splash screen when first opened. In order for the 123PPT Video Backgrounds Studio to operate correctly and allow play back of your PowerPoint presentations with video backgrounds you must accept the license agreement presented by Microsoft when the PowerPoint Viewer opens.
If you fail to accept the license agreement or ignore the license agreement an Error 3 alert message will be reported and your presentation unable to play.
To accept the Microsoft PowerPoint Viewer license agreement press your Windows Start button and navigate to
Windows Start > All Programs > Microsoft Office PowerPoint Viewer 2007
This will open and launch the Microsoft PowerPoint Viewer. Accept the terms of the license agreement and close Microsoft PowerPoint Viewer.
You can now play your presentation with video backgrounds.
------------- Admin, 123PPT http://www.123ppt.com - http://www.123ppt.com |
Replies:
Posted By: powerpoint guru
Date Posted: 21 Jan 2011 at 02:49
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I get the Error 3 message and I can't find PowerPoint Viewer on my machine. It's not at Windows Start > All Programs > Microsoft Office PowerPoint Viewer 2007
What's up?
powerpoint guru
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Posted By: admin
Date Posted: 21 Jan 2011 at 02:51
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Hi powerpoint guru!
What version of Windows are you running? ------------- Admin, 123PPT http://www.123ppt.com - http://www.123ppt.com |
Posted By: powerpoint guru
Date Posted: 21 Jan 2011 at 02:52
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Windows 7
powerpoint guru
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Posted By: admin
Date Posted: 21 Jan 2011 at 02:57
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Ok . In Windows XP and Windows Vista you'll find the PowerPoint Viewer in your All Programs listing. Windows 7 is slightly different. Press your Windows Start button and navigate to:
Windows Start > Computer > Program Files > Microsoft Office > Office12
There you will find a file called PPTVIEW.
Double-click the PPTVIEW file to open Microsoft Office PowerPoint Viewer.
Accept the license agreement. Now return to your PowerPoint presentation. Your 'Error 3' code should be corrected and your presentation with video backgrounds should play correctly. ------------- Admin, 123PPT http://www.123ppt.com - http://www.123ppt.com |
Posted By: powerpoint guru
Date Posted: 21 Jan 2011 at 03:22
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Worked like a charm admin. Thanks a lot!
Fantastic product by the way. Love the video backgrounds. Love the simplicity and ease of use. Going to buy a license this afternoon to get hold of the YouTube stuff. Looks amazing!
powerpoint guru
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Posted By: Timothy51150
Date Posted: 29 Jan 2011 at 19:49
| I am also getting the same error message, but my player is powerpoint player 2010. When I click play from the beginning It shows the words but not background then up pops the error. I did click on pptview but it takes me to my document folder. |
Posted By: admin
Date Posted: 30 Jan 2011 at 02:55
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Hi Timothy,
welcome to the 123PPT Community.
The 'Error 3' message occurs if
So firstly Timothy, you need to check to ensure that Microsoft Office PowerPoint Viewer is installed on your machine. If you are running Windows XP or Windows Vista please go to
Windows Start > All Programs > Microsoft Office PowerPoint Viewer 2007
If you are running Windows 7 then please go to Windows Start > Computer > Program Files > Microsoft Office > Office12
If you have not accepted the license agreement, when you double click the PPTVIEW flle a license agreement will be presented to you only for a few seconds. You must press the 'Accept' button in order to accept the license agreement and use the Microsoft Office PowerPoint Viewer. If instead a browser dialog window opens then you have previously accepted the license agreement and you can close the dialog window return to PowerPoint. Open or create a presentation with video backgrounds and then use one of the two play back options provided in the 123PPT Play & Share section which can be seen here as the second screenshot from the bottom of the page http://www.123ppt.com/video-backgrounds-studio/screenshots.asp - Play Share, Burn To Disc .
When you press either the Play from Beginning or Play from Current Slide icon your presentation starts but no video background plays or if you are presented with an 'Error 3' message then the installation of the Microsoft Office PowerPoint Viewer on your machine is corrupt and needs to be reinstalled.
Please go to your Control Panel and the Add/ Remove Program section to list all applications installed on your computer.
Scroll down to the Microsoft Office PowerPoint Viewer and uninstall / remove this from your computer.
Once the Microsoft Office PowerPoint Viewer has been uninstalled please go to http://www.microsoft.com/download/en/details.aspx?id=6 - Download Microsoft Office PowerPoint Viewer and download and install the Microsoft Office PowerPoint Viewer.
When installation is complete you will now be able to return to PowerPoint and play your PowerPoint presentations with video backgrounds  ------------- Admin, 123PPT http://www.123ppt.com - http://www.123ppt.com |
Posted By: Timothy51150
Date Posted: 30 Jan 2011 at 05:53
| I uninstalled PPT viewer, downloaded it again reinstalled, accepted the license agreement. Tried it again, still presentation starts but no video background and then error 3. So I uninstalled PPTViewer 2010 and installed PPTViewer 2007 and it works fine. |
Posted By: admin
Date Posted: 31 Jan 2011 at 03:23
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Hi Timothy,
thanks for the update. Greatly appreciate sharing experiences so we can help other users.
The PowerPoint Viewer 2010 is actually a brand new release from Microsoft. Infact f you go to the Microsoft web site and search for PowerPoint Viewer they will offer you PowerPoint Viewer 2007 not 2010.
I have a feeling Timothy, as Microsoft have only launched it with the English language also that it is still problematic and not an entirely finished product.
PowerPoint Viewer 2007 is steady and stable and seems the right solution at this point for your system.
Happy to hear PowerPoint Viewer 2007 resolved the issue. Keep us up to date with your presentations Timothy! ------------- Admin, 123PPT http://www.123ppt.com - http://www.123ppt.com |
Posted By: BRuss
Date Posted: 18 Nov 2013 at 15:04
| Hello, I am having the same problem as Timothy. I am using Powerpoint 2010. I understand at the time it was new this being an issue, but it's been almost 3 years since the last post and I am still having the same problem. I have uninstalled the Powerpoint Viewer and Reinstalled it and still having same problem. It opens, no video, then after a few seconds I get the error 3 message. This is a time sensitive matter for an upcoming presentation and any help you have would be great. Thanks. |
Posted By: admin
Date Posted: 19 Nov 2013 at 04:14
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Hi Brandon,
welcome to the PowerPoint Forum. The error 3 problem is unfortunately due to Microsoft and not an issue that we can resolve in our software or with an update. The Microsoft Office PowerPoint Viewer is a "locked" application, ie. we cannot integrate it's code into our software and control it and there are very few and limited methods to return an error from it. One of these, is "error 3". Error 3 means that either, the Microsoft Office PowerPoint Viewer is not installed on your machine. Or that you have not accepted the License Agreement, in which case, it does not open and run. The Microsoft Office PowerPoint Viewer 2007 is installed with our software. This is because it is still more stable and reliable than the Office 2010 Viewer. Once installed, if the Viewer has never been opened previously then you must open the Viewer and accept Microsoft's License Agreement. This only happens the first time you open PowerPoint Viewer, but if you do not accept the License Agreement then the Office Viewer cannot run. Sadly, as I saw Brandon, this is Microsoft not us and the License Agreement is Microsoft's not ours. The only thing we can do is get an error detection back to our software if it is unable to communicate correctly with the Office Viewer and this is what "Error 3" does. To remove the "Error 3" command perform the following steps:
And that's it Brandon. You're good to go! ------------- Admin, 123PPT http://www.123ppt.com - http://www.123ppt.com |